Terms and Conditions

These are our terms and conditions.

Terms & Conditions of Every Health GmbH, Rosenthaler Straße 13, 10119 Berlin, as of 01.01.2024

1. Every Health

These are the General Terms and Conditions (GTC) of Every Health GmbH. Every Health GmbH is represented by its managing directors, Marla Rinne and Dimitri Bilyarchyk. The Terms and Conditions apply to the use of the health platform under the website www.everyhealth.me ("Platform"). This Platform is owned and operated by Every Health GmbH. In these GTC, Every Health GmbH, the Platform is referred to as "Every Health" or "we".

2. Subject matter of the contract and contractual partners

3. Conclusion of contract

4. Doctors and pharmacies

5. Registration requirement and user account

6. Customer's duty of care

7. Prerequisite for the provision of treatment services by doctors, rejection of the offer

8. Delivery of pharmacy-only medicines

9. Duration of the contract

The duration of the contract with us is generally based on the duration of the treatment contract with the doctors. In the case of a one-off treatment, there is no automatic contract extension after the first order. Your account with us remains active until you delete it.

10. Costs

11. Payment processing

In the case of Klarna, you will be offered the Klarna PayLater payment method in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. In this case, the payment is made to Klarna. Further information can be found in Klarna's terms of use. Your personal data will be processed by Klarna following the applicable data protection laws and as described in Klarna's privacy policy.

12. Exclusion of liability

This does not affect liability for damages resulting from the breach of obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance you may regularly rely.

13. Cancelation policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise the right of withdrawal, you must inform us (Every Health GmbH, Rosenthaler Straße 13, 10119 Berlin, hi@everyhealth.me of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax, or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notice of withdrawal before the withdrawal period has expired.

Consequences of cancelation

If you withdraw from this contract, we shall reimburse you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract.

Every Health GmbH

c/o returns Rosenthaler Street 13

10119 Berlin

or to the pharmacies.

The deadline is met if you send the goods before the period of fourteen days has expired.You bear the costs of the return shipment.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

End of the cancelation policy

Cancelation template

(If you want to cancel the contract, please fill out this form and send it back to us)

To Every Health GmbH, Rosenthaler Straße 13, 10119 Berlin, hi@everyhealth.me

I/we (…) hereby cancel the contract concluded by me/us (…) for the purchase of the following goods ()/the provision of the following service (…)

Ordered on (…) / received on (…)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notification on paper)


14. Data protection

15. Final provisions