Terms and Conditions


Here you will find the general terms and conditions. If you have any questions, we are always there for you.

Welcome to Every Health! Please read our General Terms and Conditions (GTC) carefully, as they regulate the legal relationship between us and you as a customer.

1. Every Health

These are the General Terms and Conditions of Every Health GmbH. It is the owner and operator of the health platform Every Health GmbH under the website www.everyhealth.me ("Platform"). In these GTC, Every Health GmbH, the Platform is referred to as "Every Health" or "we".

2. Subject matter of the contract and partners

3. Conclusion of the contract

4. Doctors and pharmacies

5. Registration requirement and user account

6. Customer's duty of care

7. Prerequisite for the provision of treatment services by doctors, rejection of the offer

8. Delivery of our products (cosmetics, food supplements and medical devices) and pharmacy-only medicines.

9. Duration of the contract

The duration of the contract with us is generally based on the duration of the treatment contract with the doctors. In the case of a one-off treatment, there is no automatic contract extension after the first order. Your profile with us remains active until you delete it.

10. Costs

11. Exclusion of liability

12. Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise the right of withdrawal, you must inform us (Every Health GmbH, Rosenthaler STraße 13, 10119 Berlin, hey@everyhealth.me) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. You can also electronically complete and submit the attached sample withdrawal form or another clear declaration on our website [www.everyhealth.me]. If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by e-mail). To comply with the withdrawal period, it is sufficient for you to send the notice of withdrawal before the withdrawal period has expired.

Consequences of Cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract.

Every Health GmbH
c/o returns
Rosenthaler Street 13
10119 Berlin

or to the pharmacies. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the cost of the return shipment.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of cancellation policy

Cancelation template
(If you want to cancel the contract, please fill out this form and send it back to us)

To Every Health GmbH, Rosenthaler Straße 13, 10119 Berlin, hey@everyhealth.me:
I/we (…) hereby cancel the contract concluded by me/us (…) for the purchase of the following goods ()/the provision of the following service (…)
Ordered on (…) / received on (…)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)

13. Final Provisions